Licensing/Cost FAQ’s

Hosting/Security FAQ’s

Integration/Miscellaneous FAQ’s

General FAQ’s

What is an SPL?
An SPL, or “Service Provider Licensee”, is the primary creditor, collection agency or legal recovery firm licensing the Apollo TrueCollect™ under the terms and conditions of the Service Provider Hosting Agreement. top

How much does the system cost?
The system is licensed under a Service Provider Hosting Agreement and the (“Service Provider Licensee” or “SPL”) pays only a small transaction fee per transaction. top

Licensing/Cost FAQ’s

What is the Service Provider Hosting Agreement?
The Service Provider Hosting Agreement is the agreement which allows the SPL to use the TrueCollect™ system. The TrueCollect™ system is used to present settlement and payment options to its debtors. Under the terms of the Service Provider Hosting Agreement, the SPL maintains full control and ownership of all data, transactions and settlement terms. top

What is Decisioning Intelligence?
Our philosophy is to allow the SPL to present the debtor with a set of offers that best fits the debtor’s ability to pay. The TrueCollect™ system pulls a credit report, parses the report, merges it with current account data and runs it against multiple settlement rules to determine the optimal settlement offers for each debtor. Different debtors get different offers. top

When is a debtor’s credit report pulled?
The TrueCollect™ pulls a credit report on behalf of the SPL from the bureau selected by the SPL. When the debtor logs in to settle their debt, the debtor’s credit report is pulled in real-time for use in Decisioning Intelligence. top

Does the debtor’s credit report get pulled every time they log in?
It depends. If the SPL sets the credit report age to zero, then a new credit report will be pulled every time the TrueCollect™ uses Decisioning Intelligence to create a set of settlement offer to the debtor. If the SPL sets the report age to 30, then the TrueCollect™ will check to see if a current credit report has already been pulled in the last 30 days: if a current report has already been pulled, then the TrueCollect™ will use the existing report and the SPL will not be charged for an additional report. top

Who pays for the credit report?
The SPL or Service Provider Licensee pays for the credit report. The credit report is retrieved and parsed by the TrueCollect™ using the processing codes of the creditor or collector. Apollo is and is processed via a third party agreement between Apollo, the bureau and the client. top

Can I terminate my agreement at any time?
Because we provide you with exceptional value and are waiving all setup, licensing and maintenance fees, we currently require at least a one year commitment. You may elect to extend the waiving of licensing and maintenance fees by committing to a multi-year agreement. top

Do you offer any “Custom” or “Enhanced” services for managing my data or marketing campaigns?
Yes. Apollo’s professional services team is here to assist you with developing your campaigns to contact your debtors, letter writing, email services and data optimization campaigns. Our system is designed to give the client the ultimate control and flexibility, and we are happy to provide our expertise to further optimize your collection efforts. top

What is the cost for maintenance and support of the system?
Currently, there is no charge for ongoing maintenance and support of the system. Technical Support and Customer Service are available during normal business hours. top

Hosting/Security FAQ’s

Where is the system hosted?
The system is hosted by SBC in a secure SAS70 audited Data Center. top

Can we host the system ourselves?
The system is currently licensed as a web hosted platform. If you are interested in hosting the TrueCollect™ system at your location, please contact an Apollo sales representative at 877-477-2300 or email us at sales@apolloenterprise.com. top

What measures are taken to ensure my data is safe in the physical location it is hosted?
All Client data resides in the SBC datacenter in a non-commingled environment. SBC provides 24/7 managed Intrusion Detection Services, including onsite tape backup services. SBC is responsible for all physical and intrusion security. The data center is a highly secure facility with numerous layers of physical security including but not limited to armed security guards, dual layer biometrically controlled access (badge access and palm scanning) within the facility and video surveillance. SBC provides audited a Managed Hosting Service Level Agreement (“SLA”) between SBC and Apollo. top

How are backups of my data handled?
Automatic tape backups performed and managed by SBC Engineering as part of the Service Level Agreement (“SLA”) between SBC and Apollo. top

Is your hosting facility SAS 70 rated?
Yes. You may request a copy of the latest SAS 70 audit at sales@apolloenterprise.com. top

How is the debtor’s payment information protected and stored during and after the transaction to prevent fraudulent use?
Encrypted data is stored securely in a tiered, firewalled database server at SBC’s SAS-70 rated Data Center. top

Integration/Miscellaneous FAQ’s

Can I still use my collection software and dialer software with your system?
Yes. The Apollo TrueCollect™ System will integrate with any existing collections software platform. top

Can we pull credit report data out of the system and import it to our internal systems? How does that work?
Yes. Please contact your representative to learn more. top

Can I still use my portfolio management and portfolio scoring products with your system?
Yes. TrueCollect™ Portfolio Management allows you to manage the Debt Lifecycle within TrueCollect™ , but that lifecycle may include imports, exports, and Debt Profiles may include scoring variables generated by internal systems for both settlement decisions and portfolio management rules within TrueCollect™ . top