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stand for?</a></li> <li class="body"><a href="#gen2">What is an SPL?</a></li> <li class="body"><a href="#gen3">How much does the system cost?</a></li> </ul> <p><strong>Licensing/Cost FAQs</strong></p> <ul> <li class="body"><a href="#lic1">How does the licensing of your system work</a>?</li> <li class="body"><a href="#lic2">What is the service Provider Hosting Agreement?</a></li> <li class="body"><a href="#lic3">What is  Decisioning Intelligence?</a> </li> <li class="body"><a href="#lic4">When is a debtor s credit report pulled?</a></li> <li class="body"><a href="#lic5">Does the debtor s credit report get pulled every time they log in?</a></li> <li class="body"><a href="#lic6">Who pays for the credit report?</a></li> <li class="body"><a href="#lic7">Do you offer any  Custom or  Enhanced services for managing my data or marketing campaigns?</a></li> </ul> <p><strong>Hosting/Security FAQs</strong></p> <ul> <li class="body"><a href="#host1">How is the system hosted?</a></li> <li class="body"><a href="#host2">Where is the system hosted?</a></li> <li class="body"><a href="#host3">Can we host the system ourselves?</a></li> <li class="body"><a href="#host4">What measures are taken to ensure my data is safe in the physical location where it is hosted?</a></li> <li class="body"><a href="#host5">How are backups of my data handled?</a></li> <li class="body"><a href="#host6">Is your hosting facility SAS 70-rated?</a></li> <li class="body"><a href="#host7">How is the debtor s payment information protected and stored during and after the transaction to prevent fraudulent use?</a></li> </ul> <p><strong>Integration/Miscellaneous FAQs</strong></p> <ul> <li class="body"><a href="#inter1">Are you a collection agency, or do you just license the software to your clients?</a></li> <li class="body"><a href="#inter2">Can I still use my collection software and dialer software with your system?</a></li> <li class="body"><a href="#inter3">Can we pull credit report data out of the system and import it to our data mining system? How does that work?</a></li> <li class="body"><a href="#inter4">Can I still use my portfolio management and portfolio scoring productswith your system?</a></li> </ul> <p class="header">General FAQs</p> <p class="body"><span class="bolder"><b><a name="gena" class="body" id="gena"></a>What does  TRUECollect&trade; stand for?</b></span><b><br> </b><span style="font-weight: normal;">TRUECollect&trade; is a comprehensive web-based Payment, Collection and Recovery System. The TRUECollect&trade; system is used by the <a href="#gen2">SPL</a> to present settlement and payment options to its debtors</span></p> <p class="body"><span class="bolder"><b><a name="gen2"></a>What is an SPL?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> An SPL, or  Service Provider Licensee, is the primary creditor, collection agency or legal recovery firm licensing the Apollo TRUECollect&trade; system under the terms and conditions of the Service Provider Hosting Agreement.</span></p> <p class="body"><span class="bolder"><b><a name="gen3"></a>How much does the system cost?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> TRUECollect&trade; Collect is a transactional pricing model. TRUECollect&trade; Pay is a licensing fee plus a transactional fee. </span></p> <p class="body"><a href="#top">Back to top </a></p> <p class="header">Licensing/Cost FAQs</p> <p class="body"><span class="bolder"><b><a name="lic1"></a>How does the licensing of your system work?</b></span><b><br> </b><span style="font-weight: normal;">Apollo grants a license of its TRUECollect&trade; system to primary creditors, collection agencies and legal recovery firms (Service Provider Licensee or SPL) through a Service Provider Hosting Agreement. </span></p> <p class="body"><span class="bolder"><b><a name="lic2"></a>What is the Service Provider Hosting Agreement?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> The Service Provider Hosting Agreement is the agreement which allows the SPL to use the TRUECollect&trade; system. The TRUECollect&trade; system is used to present settlement and payment options to its debtors. Under the terms of the Service Provider Hosting Agreement, the SPL maintains full control and ownership of all data, transactions and settlement terms.</span></p> <p class="body"><span class="bolder"><b><a name="lic3"></a>What is  Decisioning Intelligence?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"></span><span class="bolder"><b> </b></span><span style="font-weight: normal;"><br> Decisioning Intelligence is the process that allows the SPL to present the debtor with a set of offers that best fits the debtor s ability to pay. The TRUECollect&trade; system pulls a credit report, parses the report, merges it with current account data and runs it against multiple settlement rules to determine the optimal settlement offers for each debtor. </span></p> <p class="body"><span class="bolder"><b><a name="lic4"></a>When is a debtor s credit report pulled?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> The TRUECollect&trade; system pulls a credit report on behalf of the SPL from the bureau selected by the SPL. When the debtor logs in to settle the debt, their credit report is pulled in real-time for use in Decisioning Intelligence.</span></p> <p class="body"><span class="bolder"><b><a name="lic5"></a>Does the debtor s credit report get pulled every time they log in?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> It depends. If the SPL sets the credit report age to zero, then a new credit report will be pulled every time the TRUECollect&trade; system uses Decisioning Intelligence to create a set of settlement offers to the debtor. If the SPL sets the report age to 30, then the TRUECollect&trade; system will check to see if a current credit report has already been pulled in the last 30 days. If a current report has already been pulled, then the TRUECollect&trade; system will use the existing report and the SPL will not be charged for an additional report. </span></p> <p class="body"><span class="bolder"><b><a name="lic6"></a>Who pays for the credit report?</b><span style="font-weight: normal;"> </span></span><span style="font-weight: normal;"><br> The SPL (Service Provider Licensee) pays for the credit report. </span></p> <p class="body"><span class="bolder"><b><a name="lic7"></a>Do you offer any  Custom or  Enhanced services for managing my data or marketing campaigns?</b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> Yes. Apollo s professional services team is here to assist you with developing your campaigns to contact your debtors. These campaigns may include letter writing, email services and data optimization. Our system is designed to give the client the ultimate control and flexibility, and we look forward to providing our expertise to further optimize your collection efforts. </span></p> <p class="body"><a href="#top">Back to top </a></p> <p class="header">Hosting/Security FAQs</p> <p class="body"><span class="bolder"><b><a name="host1"></a>How is the system hosted? </b></span><b><br> </b><span style="font-weight: normal;">Currently the TRUECollect&trade; system is an n-Tier .NET web service application hosted by SBC Global.</span></p> <p class="body"><span class="bolder"><b><a name="host2"></a>Where is the system hosted? </b><span style="font-weight: normal;"></span></span><span style="font-weight: normal;"><br> The system is hosted by SBC in a secure SAS 70 Type II-rated data center. </span></p> <p class="body"><span class="bolder"><b><a name="host3"></a>Can we host the system ourselves? </b></span><b> <br> </b><span style="font-weight: normal;">The system is currently licensed as a web-hosted platform. If you are interested in hosting the TRUECollect&trade; system at your location, please contact an Apollo sales representative at 562-513-3700 </p> <p class="body"><span class="bolder"><b><a name="host4"></a>What measures are taken to ensure my data is safe in the physical location where it is hosted? </b></span><b> <br> </b><span style="font-weight: normal;">All client data resides in the SBC data center in a non-commingled environment. SBC provides 24/7 managed Intrusion Detection Services, including onsite tape backup services. SBC is responsible for all physical and intrusion security. The data center is a highly secure facility with numerous layers of physical security including, but not limited to, armed security guards, dual layer biometrically controlled access (badge access and palm scanning) within the facility and video surveillance. SBC provides an audited Managed Hosting Service Level Agreement (SLA) between SBC and Apollo. </span></p> <p class="body"><span class="bolder"><b><a name="host5"></a>How are backups of my data handled? </b></span><b><br> </b><span style="font-weight: normal;">Automatic tape backups are performed and managed by SBC Engineering as part of the Service Level Agreement (SLA) between SBC and Apollo.</span></p> <p class="body"><span class="bolder"><b><a name="host6" id="host6"></a>Is your hosting facility SAS 70-rated? </b></span><b><br> </b><span style="font-weight: normal;">Yes. The hosting facility is a SAS 70 Type II-rated data center.</span></p> <p class="body"><span class="bolder"><b><a name="host7"></a>How is the debtor s payment information protected and stored during and after the transaction to prevent fraudulent use?</b><span style="font-weight: normal;"> </span></span><span style="font-weight: normal;"><br> Encrypted data is stored securely in a tiered, firewalled database server at SBC s SAS 70 Type II-rated data center. Additionally, we have incorporated the First Data secure sign token authentication technology to provide an additional layer of data security and user authentication.</span></p> <p class="body"><a href="#top">Back to top </a></p> <p class="header">Integration/Miscellaneous FAQs</p> <p class="body"><span class="bolder"><b><a name="inter1"></a>Are you a collection agency, or do you just license the software to your clients?</b></span><b><br> </b><span style="font-weight: normal;">We are not a collection agency, nor do we collect on behalf of our clients. </span></p> <p class="body"><span class="bolder"><b><a name="inter2"></a>Can I still use my collection software and dialer software with your system? </b></span><b><br> </b><span style="font-weight: normal;">Yes. The Apollo TRUECollect&trade; system will integrate with any existing collections software platform.</span></p> <p class="body"><span class="bolder"><b><a name="inter3"></a>Can we pull credit report data out of the system and import it to our internal systems? How does that work? </b></span><b><br> </b><span style="font-weight: normal;">Yes. Please contact your representative to learn more.</span></p> <p class="body"><span class="bolder"><b><a name="inter4"></a>Can I still use my portfolio management and portfolio scoring products with your system?</b><span style="font-weight: normal;"> </span></span><span style="font-weight: normal;"><br> Yes. The TRUECollect&trade; system s Portfolio Manager allows you to manage the debt lifecycle within the TRUECollect&trade; system. Debt profiles may include scoring variables generated by internal systems for both settlement decisions and portfolio management rules within the TRUECollect&trade; system.</span></p> <p class="body"><a href="#top">Back to top </a></p> <p><br> </p> <p><br> </p> <br></th> </tr> <!-- InstanceEndEditable --> <tr align="left" valign="top"> <th rowspan="2" scope="col">&nbsp;</th> <th rowspan="2" scope="col">&nbsp;</th> </tr> </tbody></table> <p class="body" align="center" style="width:386px; padding:0 5px; overflow:hidden;"> ............................................................................................................................<br> <a href="http://www.apolloenterprise.com/solutions/solutions.htm">Solutions</a> | <a href="http://www.apolloenterprise.com/services/services.htm">Services</a> | <a href="http://www.apolloenterprise.com/press/articles.htm">Articles</a> | <a href="http://www.apolloenterprise.com/aboutus/aboutus.htm">About Us</a> | <a href="http://www.apolloenterprise.com/contactus/contactus.aspx">Contact Us</a><br> <a href="http://www.apolloenterprise.com/faq/faq.htm">FAQs</a> | <a href="http://www.apolloenterprise.com/legal/privacy.htm">Privacy Policy</a> | <a href="http://www.apolloenterprise.com/legal/legal.htm">Legal Statement</a></p> <p class="body" align="center"><span class="body">© 2010 Apollo Enterprise Solutions, Inc.&nbsp;All rights reserved.</span> </p> </td> <td align="left" background="../graphics_ll/cellBkg.gif" valign="top" width="217"><!-- InstanceBeginEditable name="Photo" --><img src="../graphics_ll/faq_icon.jpg" height="137" width="217"><!-- InstanceEndEditable --><a href="http://www.apolloenterprise.com/whatsnew/tradeshows.htm"><img src="../graphics_ll/nav_h_whatsnew.gif" alt="Apollo What's New" name="whats" height="27" border="0" width="217"><br> </a><a href="http://www.apolloenterprise.com/press/pressreleases.htm"><img src="../graphics_ll/nav_h_press_r.gif" alt="Apollo Press Releases" height="27" border="0" width="217"></a> <table id="whatsnew" border="0" cellpadding="0" cellspacing="0" width="217"> <tbody><tr> <th scope="col" valign="top"> <div class="bullet" align="left"> <ul> <li class="bullet"><strong><a href="../press/PDFs/APOLLO PRESS RELEASE - MOBILE CONFERENCE SPONSOR.pdf">Apollo to Sponsor Future of Mobile Banking Conference</a></strong></li> <li class="bullet"><strong><a href="../press/PDFs/APOLLO - CMC BRIDGEFORCE RESOLUTION PRESS RELEASE.pdf">Apollo, Bridgeforce and CMC resolve trade secrets, fraud, breach of contract and false advertising disputes</a></strong></li> <li class="bullet"><strong><a href="../press/PDFs/APOLLO - GREG HALLIGAN PRESS RELEASE.pdf">Apollo Enterprise Solutions, Inc. names Gregory Halligan as Vice President of Sales</a></strong></li> <li class="bullet"><strong><a href="../press/PDFs/APOLLO - AUSTRALIA PATENT PRESS RELEASE.pdf">Apollo's portfolio expands with comprehensive Australian Patent</a></strong></li> <li class="bullet"><strong><a href="../press/PDFs/APOLLO - CMC PATENT INFRINGEMENT PRESS RELEASE.pdf">CMC Patent Infringement</a></strong></li> <li class="bullet"><strong><a href="../press/PDFs/APOLLO - TRUECOMMAND PRESS RELEASE.pdf">Apollo Expands Product Suite with the TRUECommand&trade; Cockpit Command and Control System</a></strong></li> <li class="bullet"><strong><a href="press.08.03.2010.htm" target="_blank">Apollo accepted as first International Member of the UKs Debt Buyers and Sellers Group (DBSG)</a></strong></li> <li class="bullet"><strong><a href="press.17.10.2009.htm">Apollo Adds FastBatch&trade; as a standard feature to TRUECollect&trade; , its market-leading Web-Base Payment, Debt Collection and Debt Recovery technology</a></strong></li> <li class="bullet"><strong><a href="press.12.10.2009.htm">Apollo Launches TRUECollect&trade; , Merging Its Market-Leading Web-Based Payment, Debt Collection and Debt Recovery Technologies Into One Integrated Solution</a></strong></li> <li class="bullet"><a href="press.22.07.2009.htm"><strong>Moriah Partners, LLC Completes Funding </strong><strong>in Apollo Enterprise Solutions, Inc.</strong></a></li> <li class="bullet"><a href="presstop1003.htm"><strong>Apollo Enterprise Solutions Named a Top Technology Company </strong><strong>by Collection Advisor Magazine for Third Consecutive Year</strong></a><strong></strong></li> <li class="bullet"><a href="pressEPP.htm">Apollo Enterprise Solutions Selects Electronic Payment Providers, Inc. to Provide Integrated Payment Solutions for Web-Based Payment and Collection Solutions</a></li> </ul> </div> <div align="center"></div></th></tr></tbody></table></td></tr></tbody></table></body></html>